FAQ's

Our meals are delivered at once. In order to have two deliveries, you need to place two separate orders.

We pack your order for delivery in thermal bags with ice packs.

We deliver on Sundays and Wednesdays. For Sunday deliveries, we will send an sms with a delivery window on Friday afternoon and for Wednesday deliveries, you will receive an sms on Monday afternoon.

Our drivers are authorized to leave the delivery without any signature. If you are not going to be home at that time, just let us know a safe place to leave your order and tell us how long you it will take you to retrieve the meals.

Choose a meal box > select the “subscribe and save” purchase option in the “build your box” section for all meals.

Yes, you must order a minimum of 3 meals. You must select the “subscribe and save” purchase option for all meals.

You will save 5% every week when you subscribe.

No, subscriptions renew automatically and your meal selection will automatically renew also.
You will receive the same protein types that you first subscribed to in your meals e.g. chicken breast, ground beef, steak.
As our menu changes weekly, the protein flavours and sides will be different.

If you subscribed to Sunday deliveries, your subscription will renew on Thursdays.

If you subscribed to Wednesday deliveries, your subscription will renew on Sundays.

You can skip a week or several weeks, your subscription will not renew until the renewal date that you select. You must do this before your next renewal date

To skip a subscription:
Go to “my account” > under account details select “manage subscriptions” > select the subscription you wish to skip > you must click on each subscription item to skip > click on each item and scroll down to “skip this order” > select your next renewal date > repeat for all items in your subscription + save

You can swap out products in your subscription. You must do this before your next renewal date.

To swap products in your subscription:
Go to “my account” > under account details select “manage subscriptions” > select the subscription you wish to skip > select the item you wish to swap > click on each item and scroll down to “swap product” > select your new product > repeat for all items that you want to swap in your subscription + save

You can cancel your subscription at any time. You can also delete items in your subscription. You must do this before your next renewal date.

To cancel your subscription:
Go to “my account” > under account details select “manage subscriptions” > select the subscription you wish to cancel > you must click on each subscription item to cancel all > click on each item and scroll down to “cancel subscription” > repeat for all items in your subscription that you wish to cancel + save

Alternatively, a member of our team can assist you. Please contact us via chat or email info@powerkitchen.ca

To edit your billing information:

Go to “my account” > under account details select “manage subscriptions” > select “billing information” from the top menu bar on the page > edit details + save

No, we do not automatically split your order into two deliveries.

If you would like delivery on both Sunday and Wednesday, you must set up two separate subscriptions - Subscription #1 for Sunday delivery and Subscription #2 for Wednesday delivery.