FAQ

• What is Power Kitchen?

  Power Kitchen is a premium meal delivery service, rooted in the heart of Toronto and founded by a small, dedicated family. 

  We offer freshly prepared, nutritionally balanced meals that are tailored to your unique dietary needs and personal nutrition goals. 

  Built for those who care deeply about fueling their bodies with the right nutrients, our service makes healthy eating accessible and effortless. Whether you're navigating a busy lifestyle or focused on achieving specific health and fitness milestones, Power Kitchen delivers the perfect meals directly to your door, helping you stay on track without the hassle of meal planning and preparation.

• How does Power Kitchen’s meal plans work?

  Power Kitchen’s meal plans make healthy eating effortless and tailored to your needs. When you subscribe, you choose your meals each week from our curated selection, with the flexibility to swap dishes, pause your subscription, or skip a delivery if needed, all before the renewal date. Each plan is designed to meet your specific health goals, whether it’s for weight loss, muscle gain, or balanced nutrition. Our meals are crafted from locally sourced ingredients to support local farmers and businesses, ensuring fresh, nutritious options delivered directly to your door. Enjoy the convenience of delicious, ready-to-eat meals, personalized to fit your lifestyle, with the freedom to adjust your plan as you see fit. With Power Kitchen, reaching your health goals has never been more convenient or customizable.

• Why should I choose Power Kitchen as my prepared meals delivery service?

  At Power Kitchen, we understand the challenges of balancing life’s responsibilities with maintaining a healthy lifestyle, whether you're navigating a busy schedule with a focus on fitness, or juggling family life while staying committed to wellness. Our mission is to simplify your journey to health by delivering freshly prepared, nutritionally balanced meals right to your door. 

  Crafted from locally sourced ingredients, our meals not only save you time and effort but also support the community and fuel other local businesses. By choosing Power Kitchen, you're not just investing in your health—you're contributing to a sustainable local economy and empowering our community. 

  With the flexibility to choose, swap, pause, or skip meals, Power Kitchen aligns with your values and needs, ensuring every meal supports your health goals and integrates seamlessly into your busy life. Join us to experience the convenience and quality that can transform your daily routine while making a positive impact on your health and the community.

• How much do I save when I subscribe?

  You will save 5% every week when you subscribe. Also, our loyalty points are applied to the customer account and can be redeemed at your convenience as cashback. Just reach out on our live chat to redeem them.
  You earn them in two different ways:

  • $5 store credit to each $100 spent
  • Punch cards after your 3rd, 5th, 10th and 20th orders

  All rewards have a 2-month expiration period.

• Is it possible to place one-time orders?

  Yes!  Choose a meal box under “On the Menu” tab > select “one-time” under the purchase option. You must order a minimum of 3 meals from the same meal plan.

• How much do I need to spend to get free delivery?

  We're delighted to offer free delivery for orders over $180.

• How do I manage my subscription, including renewal and cancellation?

  Your subscription renews automatically, ensuring you always receive your meals without interruption. 

  You can cancel your subscription at any time. You can also delete items in your subscription. To modify, skip meals, pause, or cancel your subscription, simply log into your account dashboard. Cancellation fees for on the delivery day is 50%.
  
  

  Please note that you must do this before your next renewal date to avoid being charged for the upcoming cycle. Subscriptions renew three days prior to your delivery day. For Sunday deliveries, it renews Thursdays at 11 pm and for Wednesday deliveries, on Sundays at 11 pm. If you happen to cancel your subscription after the renewal, you will still have an order upcoming for delivery or pickup. Canceling after the renewal does NOT cancel any upcoming deliveries. Cancellation fees after the renewal is 30%.

• How does Power Kitchen delivery work? How is my food delivered?

  Power Kitchen offers flexible delivery options to suit your schedule and ensure your meals are always fresh. Depending on your meal plan, we deliver once or twice a week. If you opt for split delivery, a minimum of 10 meals is required. We take care to pack your meals in thermal bags with ice packs, ensuring they arrive at your door as fresh as when they were prepared.

  Deliveries are scheduled for Sundays and Wednesdays:

  • Sunday Delivery: You'll receive an SMS with your delivery window on Friday afternoon.
  • Wednesday Delivery: An SMS with your delivery window will be sent on Monday afternoon.

  
  For new orders:

  • Sunday Delivery: Place your order by 10am on Friday.
  • Wednesday Delivery: Place your order by 10am on Monday.

  Not home during delivery? No problem! Our drivers can leave your meals without a signature. Just let us know a safe spot to leave your order and how long it will take you to retrieve it.

  Need to adjust your delivery time? You can reply to the SMS we send 2 days before your scheduled delivery until 7pm to request a change in your delivery window or provide special instructions. We’ll always do our best to accommodate your needs.

• How do I know which ingredients are used and the macronutrient details of the meals?

  Each meal information with the breakdown of macronutrients (carbohydrates, proteins, and fats) is available on our website under each meal’s description, making it easy for you to stay on top of your dietary goals. You can also check the ingredients list on the Bulk Page for each item individually. You can also talk to our support team via email at info@powerkitchen.ca or through our website’s chat.

• What is your refund policy?

  We strive for your satisfaction with every meal. If there’s an issue with your order, please contact us within 24 hours of delivery. We handle refunds on a case-by-case basis, prioritizing customer satisfaction. Click here to visit our Refund Policy page. Please note that due to the perishable nature of our products, we cannot offer refunds once a meal has been delivered.